Refund policy

Return & Refund Policy

Last Updated: 2025

At Basiks Wear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and options.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 14 days of receiving your order.

  • Be unused, unworn, and unwashed.

  • Be in its original condition with all tags attached.

  • Be returned in its original packaging whenever possible.

  • Include proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Sale or clearance items (unless defective)

  • Gift cards

  • Personalized or custom-made products

  • Items marked as non-returnable at the time of purchase

  • Products that have been used, washed, altered, or damaged by the customer

3. How to Request a Return

To initiate a return, please contact us at:

Email: Basiks.wear25@gmail.com

Please include:

  • Order number

  • Customer name

  • Reason for return

  • Photos of the item (if damaged or defective)

Our support team will review your request and provide return instructions.

4. Return Shipping Costs

If the Return Is Due to Customer Preference

Examples include:

  • Ordered the wrong size

  • Changed your mind

  • No longer want the item

The customer will be responsible for return shipping costs.

If the Return Is Due to Our Error

Examples include:

  • Wrong item received

  • Damaged product

  • Defective product

We will cover reasonable return shipping costs or provide an appropriate solution.

5. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method whenever possible.

  • Refunds may also be provided as store credit where applicable.

  • Processing times may vary depending on your payment provider.

Please allow up to 5–10 business days after approval for the refund to appear in your account.

6. Exchanges

We offer exchanges for eligible items, subject to product availability.

Customers may request an exchange for:

  • Different size

  • Different color

  • Replacement of a defective item

If the requested replacement is unavailable, we may offer:

  • Store credit

  • Alternative product options

  • A refund where applicable

To request an exchange, contact us at Basiks.wear25@gmail.com.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

When contacting us, please provide:

  • Order number

  • Description of the issue

  • Clear photos showing the problem

After verification, we may:

  • Send a replacement item

  • Issue a full refund

  • Provide store credit

  • Offer another suitable resolution

We aim to resolve such cases as quickly as possible.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment method again.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you still have not received your refund, contact us at Basiks.wear25@gmail.com.

9. Refused Deliveries

Orders refused at delivery or returned due to an incorrect shipping address may be subject to:

  • Return shipping charges

  • Re-shipping fees

  • Partial refund deductions where applicable

10. Policy Changes

We reserve the right to update this Return & Refund Policy at any time.

Changes become effective immediately upon posting on our website. Continued use of our website constitutes acceptance of any updated policy.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Basiks Wear

Email Address: Basiks.wear25@gmail.com